I. Introduction

This Privacy Policy describes how Energy Advisor, based in Cluj-Napoca, Romania, through Renergia app, ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users ("you" or "your") of our sustainability app (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our App, you acknowledge and agree to the practices and policies outlined in this Privacy Policy.

II. Information We Collect

a)      Personal Information:

  • We may collect personal information from you when you interact with the App. This information may include, but is not limited to, the following:

  • Your name, email address, and other contact details: We may collect this information when you create an account or contact us for support.

  • Home address and information related to your home appliances, such as energy consumption, usage patterns, and efficiency ratings: We collect this information to provide personalized recommendations and help you monitor and improve your home's energy efficiency.

  • Any additional information you provide to us voluntarily: We may collect additional information when you choose to provide it, such as demographic information or feedback on our services.

b)      Non-Personal Information:

We may also collect non-personal information, such as aggregated data or statistical information, which does not personally identify you. This information may be derived from your usage of the App and may be used for analytical purposes, improving our services, and understanding user preferences.

c) Use of Information

Purpose:

  • We collect and use your personal information to provide and improve our services. The specific purposes include, but are not limited to, the following:

  • Assisting you in monitoring your home energy consumption and identifying energy-saving opportunities: We use the information you provide to analyze your energy usage patterns and provide personalized recommendations to help you reduce your carbon footprint.

  • Providing personalized recommendations, tips, and insights related to sustainability and energy efficiency: We may use your personal information to deliver customized content and suggestions based on your specific needs and preferences.

  • Analyzing data to improve our App's performance and user experience: We may analyze aggregated and anonymized data to identify trends, enhance our algorithms, and optimize the App's functionality.

  • Sending you relevant notifications, updates, and promotional materials (where permitted by applicable law): We may use your contact information to communicate with you about important updates, new features, or promotional offers related to the App.

Responding to your inquiries, requests, or feedback: We use your personal information to address your questions, concerns, and feedback effectively.

III. Legal Basis

We process your personal information based on the following legal grounds:

a)      Your Consent

We value your privacy and believe in giving you control over your personal information. By using the App and providing your personal information, you consent to its collection, processing, and use as outlined in this Privacy Policy. Your consent is voluntary, and you have the right to withdraw it at any time. If you choose to withdraw your consent, please note that it may affect your ability to use certain features of the App.

b)      Legitimate Interest

In addition to your consent, we also process your personal information based on our legitimate interests in providing and improving the App and its services. These legitimate interests include:

c)       Enhancing our services

We use your information to continually improve and develop new features that promote sustainability, energy efficiency, and a positive user experience.

d)      Personalizing your experience

We analyze your personal information to provide personalized recommendations, tips, and insights tailored to your specific needs and preferences.

e)      Promoting sustainability

We have a genuine interest in promoting environmental sustainability by helping you monitor and reduce your home's energy consumption.

We ensure that our legitimate interests are balanced with your rights and freedoms. If you have any concerns about the processing of your personal information based on legitimate interests, you can contact us using the details provided in this Privacy Policy.

f)      Compliance with Legal Obligations

We are committed to complying with applicable laws, regulations, and legal obligations, including the General Data Protection Regulation (GDPR) and the Romanian Data Protection Law. We may process your personal information to fulfill these legal requirements, such as responding to legal requests or obligations related to data protection and security.

We strive to adhere to the principles of data protection and ensure that your rights are respected and protected. If you have any questions or concerns regarding the legal bases for processing your personal information, please contact us using the details provided in this Privacy Policy.

IV. Data Security

a)      Data Storage

We will store your personal information on our secure servers or those of our trusted third-party service providers. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures comply with the requirements of the GDPR and the Romanian Data Protection Law.

b)      Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will adhere to the data retention principles set forth in the GDPR and the Romanian Data Protection Law.

c)       Sharing of Information

  • Third-Party Service Providers:

We may engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal information for the purposes of performing specific tasks on our behalf, such as hosting the App, processing payments, or providing customer support. We require these providers to implement adequate security measures and use your personal information solely for the intended purposes. Any transfer of personal information to third parties will be in compliance with the requirements of the GDPR and the Romanian Data Protection Law.

d)      Legal Compliance and Protection:

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation or governmental request: We may share your personal information to respond to subpoenas, court orders, or other legal processes in accordance with the GDPR and the Romanian Data Protection Law.

  • Protect our rights, property, or safety, or that of others: We may disclose personal information when we believe it is necessary to prevent fraud, enforce our terms and policies, or protect the security of our users or the public, in compliance with applicable laws and regulations.

e)      Change of Ownership:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will provide notice and seek your consent if required by applicable law, ensuring compliance with the GDPR and the Romanian Data Protection Law.

V. Your Rights and Choices

a)      Access and Correction

We respect your right to access, correct, or update your personal information. You can exercise this right by accessing your account settings within the App or by contacting us directly. We will make reasonable efforts to respond to your requests promptly, in accordance with the rights granted to you under the GDPR, the Romanian Data Protection Law, and other applicable data protection laws. Please note that there may be certain limitations or legal exceptions that could affect your ability to access or modify specific information.

b)      Opt-Out

We provide you with the option to opt out of receiving promotional communications from us. You can exercise this choice by following the instructions provided in the communication or by contacting us directly. However, please note that even if you opt out of promotional communications, you may still receive essential administrative and transactional communications regarding the App, as permitted by the GDPR, the Romanian Data Protection Law, and other applicable data protection laws.

c)      Children's Privacy

The App is not intended for use by individuals under the age of 18 years old. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will promptly delete it in compliance with the GDPR, the Romanian Data Protection Law, and other applicable data protection laws. We encourage parents and guardians to supervise and guide their children's online activities to help ensure a safe and privacy-conscious environment.

By providing you with these rights and choices, we aim to empower you and respect your privacy preferences. We are committed to upholding your rights and complying with applicable data protection laws. If you have any questions or concerns regarding your rights or choices, please contact us using the details provided in this Privacy Policy.

We continuously review and update our privacy practices to ensure compliance with the GDPR, the Romanian Data Protection Law, and other applicable data protection laws. Your feedback is valuable to us, and we appreciate your trust in us to protect your personal information.

VI. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy within the App or through other means. Please review this Privacy Policy periodically for the most current information.

VII. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@renergia.ro

By using the App, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy, in compliance with the GDPR and the Romanian Data Protection Law.

This page was last updated on July 5, 2023.

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